Customer Service

513-551-1400
888-914-7726
or fax
513-551-1469

Provider Relations

513-551-1440
888-914-7726

Claims Issues

Contact the TPA noted on the member i.d. card.

HealthSpan does not pay claims.

Third Party Administrator FAQs

This section is designed to help guide TPAs directly to the right source for help with your question or problem.

If you still have questions or concerns not answered by the FAQs, contact our Customer Service Department at 513-551-1400 or by using the contact page on this site.

Who do I contact if I have a question about MEDICAL MANAGEMENT / PREAUTHORIZATION such as:

What is the contact number to check on an authorization?
Who do I contact to get a claim reviewed?

How do I find out about the HealthSpan NETWORK OF PROVIDERS?

Is a specific provider in the network?
Is this partiular ancillary facility in the HealthSpan network?