Customer Service

513-551-1400
888-914-7726
or fax
513-551-1469

Provider Relations

513-551-1440
888-914-7726

Claims Issues

Contact the TPA noted on the member i.d. card.

HealthSpan does not pay claims.

Customer Service

Customer Service can answer questions and assist in solving problems for Members, Providers, Employers and Third Party Administrators.

Member Assistance

HealthSpan, in partnership with your Employer and Benefits Administrator, manages your health benefit plan. You may contact a HealthSpan Customer Service Associate to assist you, or use the Frequently Asked Questions sections below to find what you are looking for.

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Provider Assistance

HealthSpan, in partnership with your Employer Health Plan and your Benefits Administrator, manages your health insurance needs. You may contact a HealthSpan Customer Service Associate to assist you, or use the Frequently Asked Questions sections below to find what you are looking for.

Click Here

Third Party Administrators

To apply as a network provider please go to the Providers page. To receive assistance with Frequently Asked Questions please click on the link below. If you still have questions or concerns not answered by the FAQ's, contact our Customer Service Department.

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