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Provider FAQs

This section is designed to help guide you directly to the right source for your help with your question or problem. If you still have questions or concerns not answered by the FAQs, contact our Network Services Department at 513-551-1400 or via email at

My claim was paid incorrectly, how do I get it fixed?

Please contact the claims administrator or insurer with claims issues.
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Who do I contact if I have a question regarding claims?

Each member’s ID card will identify the name, address and phone number of the claims administrator or insurer. Please contact them directly for eligibility information.
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