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Provider FAQs

This section is designed to help guide you directly to the right source for your help with your question or problem. If you still have questions or concerns not answered by the FAQs, contact our Network Services Department at 513-551-1400 or via email at healthspanpr@health-partners.org.

Featured Questions

Who do I contact if I have a question about medical management or preauthorization?

Who do I contact if I have a question about medical management or preauthorization regarding any of the following: Do I need to get/give a referral for this service? Do I need to have a precertification for this se...
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I’d like a copy of my fee schedule.

Click here to request payor’s list or fee schedule.
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Who do I contact if I have a question regarding claims?

Each member’s ID card will identify the name, address and phone number of the claims administrator or insurer. Please contact them directly for eligibility information.
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Who is in the HealthSpan network of providers?

Click here to access our provider search.
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How do I notify HealthSpan that I am moving my office, changing my tax ID number, joining a different group or any other change in demographic information?

We will need written notification in writing at least 30 days in advance in order to avoid claims disruption. Click here to get the provider update form. This is a fillable PDF form that can be submitted electronically. Dir...
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Who do I contact if I have a question about eligibility or benefits?

Each member’s ID card will identify the name, address and phone number of the claims administrator or insurer. Please contact them directly for eligibility information.
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