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Customer Service
513-551-1400
888-914-7726
or fax
513-551-1469

Provider Relations
513-551-1440
888-914-7726

Claims Issues
Contact the TPA noted on the member i.d. card.

HealthSpan does not pay claims.

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Member FAQs

This section is designed to help guide you directly to the right source for your help with your question or problem.

If you still have questions or concerns not answered by the FAQs, contact our Customer Service Department at 513-551-1400 or by using the contact page on this site.


Who do I contact if I have a question about BENEFITS / ELIGIBILITY such as:
Am I eligible under this health plan?
Is a specific service/procedure covered?
What amount of the bill am I responsible for?
I've lost my card. How do I get a new one?
Are my children covered under the health plan?
What if my child is away at college, are they covered?
What is the difference between my cost if I see an out-of-network provider?
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Who do I contact if I have a question regarding CLAIMS such as:
Am I eligible under this health plan?
I've lost my card. How do I get a new one?
What if my child is away at college, are they covered?
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Who do I contact if I have a question about MEDICAL MANAGEMENT / PREAUTHORIZATION such as:
Do I need a referral to see this provider?
Do I need to have a preauthorization for this service?
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How do I find out about the HealthSpan NETWORK OF PROVIDERS?
Is my Doctor in the network?
How do I find a specialist in my neighborhood?
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